We mainly help customers to solve their problems in importing (buying) eyewear and other products from China. Whether it’s your first import or you have imported before, please feel free to contact.
Today we want to share a real cooperation story with one of our valuable clients from Ukraine.
On September 5th, 2025, we received the first email from this Ukrainian customer.
In his message, he mentioned that he was stuck with import customs clearance. His original supplier was unable to provide complete shipping documents for customs declaration, which made his goods unable to clear customs smoothly and brought huge troubles to his business.
Here are the customer’s email
Hi Monica,
We will soon need these cases in the picture.
But we will need from you after you make the shipping these docs:
export declaration
telex release,
price list
calculation sheet.
like here in attachment
Because the previous supplier can’t provide these, that is why we are now looking for the new supplier.
Right after receiving his inquiry, we replied to his email at once. We clearly informed him that we could provide all the required shipping and customs clearance documents fully and officially.
Different from other suppliers who often ignore after-sales document support, we always regard customs clearance documents as a key part of overseas shipping. We can provide complete sets of standard documents including bill of lading, commercial invoice, packing list and other customs required files to guarantee smooth customs entry for every shipment.
After our quick response and professional explanation, the customer was deeply impressed by our reliability and efficiency. He soon decided to start cooperation with us and gradually transferred most of his orders to our company.
Up to now, we have maintained stable and long-term partnership with this Ukraine client.
This case also proves that apart from high-quality products, thoughtful document support and timely after-sales service are also core advantages for international trading.
If you are also looking for a trustworthy supplier who can offer complete customs clearance documents and stable shipping service, feel free to contact us anytime. We are always ready to support your business.
